For most recent updates, experiments, and (often self-imposed) design challenges, please see the blog.

BTG Talent Portal

BTG, which connects high-level consultants with short- or long-term positions around the world, needed a way for talent to easily enter and maintain professional information and update their status. Working as a contractor with Laura Klein, I gathered user and shareholder research, and then designed and prototyped the information architecture and interactions to hand off (with interaction style sheets) to developers and visual designers, to make this a responsive-ready reality.

Service Design: One Drop

Winner: 2016 Global Service Design Jam, San Francisco

With team members Thea Davis, Erik Boyser, Minjong Lee, and Stéphanie Vidal, our Team Splashers researched the problem space around the #GSJam theme and built a research-based service prototype to address the problem homeless populations have in access to water for cleaning and washing. For more details, please see our project page and please leave a comment!

In other service design experience, I was a member of the GovSherpa team that won an honorable mention at the 2013 Public Design Jam and Good Government Jam held at Adaptive Path in San Francisco.

 

hOurMobile: Mobile Timebanking App

hOurMobile: In partnership with Xerox PARC, CMU, and Penn State.

Role: Lead Interaction Designer

Collaborating with researchers and developers, created new features and iterated existing features to create a more powerful and easier-to-use experience for a public-good timebanking app used worldwide.

Our first public trial is expected for early 2017.

The more detailed story.

 

Motion Prototyping

To test and create requirements for interactions

To test and create requirements for interactions

Recently I've been experimenting with motion prototyping and polishing my skills. These can be useful for proof of concept, for testing information hierarchies and user flows, and for replacing pages and pages of "user clicks on X, sees interaction Y" requirement documentations when going into development.

For examples, see here and here. For a currently static example using Framer.js, see here.

 

Because I have a LIMITED DriBbble page (See HERE)

Clorox PROFESSIONAl SITE AND TouchPoint APP

Clorox TouchPoint: Apologies, content redacted

Clorox TouchPoint: Apologies, content redacted

Role: Lead Interaction Designer

Clorox was so impressed with our work on redesigning their professional services web site that they asked us to create, from scratch, a mobile tablet app for their field reps, building on top of our faceted content search feature. The app, now in Version 2, is currently being used by professionals in the field. Get the full story here.

Update: Clorox is still using and updating our initial design and development! The mobile-first experience, seamless sync, and organization of and access to files wherever you are, regardless of internet access, is still the core of the product.

The Discipline of Organizing

tdo-pro-lrg.jpg

Chapter Co-Author

The ASIS&T Book of the Year!

In use in information schools around the world as a graduate-level text book, The Discipline of Organizing is the most comprehensive textbook on how to organize and present information.

Now comes in revised and targeted editions! Get yours at http://disciplineoforganizing.org.

 

PersonaS AND SCENARIOS

Personas/Jobs to be Done/Scenarios are an important part of most human-centered design processes. I have experience in both generating these from solid user research and facilitating teams in building these important tools for empathy.

But the process and paper artifacts don't generate visual excitement in portfolios, so here are some quick persona sketches I made, no more than 10 minutes each. They all have real stories of real user needs behind them, and can overlook your design process, keeping your eye on helping them solve their real problems.

I have worked in Lean UX persona generation and application, more deep-research-driven personas, and scenarios based on the work of Kim Goodwin.

(I'm glad to talk about persona and scenario work done for clients and projects, but previous examples contained proprietary information that I cannot share, sorry!)

Information Architecture

Role: Information Architect

As a contractor for Fluid in San Francisco, I was tasked with running a content audit of a consumer-facing site of a health-conscious cosmetics company, and presenting a sensible reorganization of the site's content, with a roadmap that would allow future product introduction and integration. We reduced dead ends and redundant links by over 20%.

Civic Apps

SNAPMapper: Second Prize at AlCo Civic Hackathon

SNAPMapper: Second Prize at AlCo Civic Hackathon

In addition to mentoring at bike races and Code for America, and volunteering with Open Oakland, I've led award-winning hackahon teams in conceiving, designing, building, and testing lightweight mobile apps that solve pressing issues for underserved populations.

SNAPMapper arose from learning about food desert issues in urban areas – access to fresh, healthy food for those on government food benefits was problematic, and there was no way for those who had done the time-consuming legwork to share their knowledge with others. Until our mobile web app (accessible to anyone with a web-enabled phone, which research showed was the majority of our expected users).

For more, please see here.

 

COMMUNITY ORGANIZATION AND LEADERSHIP

Mentor for Code for America, volunteer at Open Oakland, moderator of the Ethics channel on the User Experience Design Slack channel, which hosts conversation and community for engaged designers and thinkers around the world.

Recently I co-founded and host the San Francisco Designer Hangout meetup, creating a "no deck, no tech, no demo, no promo" speaking series. Each month we tell personal stories based on a theme and grow stronger community connections.

 

Heuristic Evaluation

Anonymized, sorry.

Anonymized, sorry.

An heuristic evaluation, as originally outlined by Jakob Nielsen (in collaboration with Rolf Molich), is a rapid, lightweight, and inexpensive process for ferreting out and prioritizing usability issues in an application, web site, or any other virtual or physical interactive medium.

For this project, I recommended and conducted the evaluation (more precisely, I took a hybrid approach, incorporating many facets of a cognitive walkthrough) based on the developer's tight time frame and limited programming resources. The goal was to find, within a week, the top trouble spots to address for the next revision of the iOS app.

More here.

Voter Advice Application

Role: Visiting Researcher and Designer

Voting advice applications (VAAs) are very popular in Europe, offering citizens the chance to see how candidates for political office match or diverge from their own stances on policies and issues. But how to adapt these sophisticated web apps for developing democracies, where political literacy is low, partisan violence is high, and internet access is not a given? These were the challenges faced by my team at Helsinki-based HIIT (with funding from Nokia).

More on this story.

Recent Reading List

(In case you want to know what's been influencing me, or the range of thinking I can bring to your project or company.)

Customer Development:
Badass: Making Users Awesome by Kathy Sierra
The Four Steps to the Epiphany by Steve Blank
Lean Customer Development by Cindy Alvarez

Setting Up Overall Processes:
Lean UX by Jeff Gothelf
UX for Lean Startups by Laura Klein
Sketching User Experience by Bill Buxton
Designing for the Digital Age: How to Create Human-Centered Products and Services by Kim Goodwin
Well-Designed: How to Use Empathy to Create Products People Love by Jon Kolko

User Research:
Just Enough Research by Erika Hall
Interviewing Users by Steve Portigal
Practical Empathy by Indi Young
Humble Inquiry by Edgar H. Schein

Usability Testing:
Rocket Surgery Made Easy by Steve Krug

Important and Deeper Thinking:
Geek Heresy by Kentaro Toyama
Things That Make Us Smart by Don Norman
Design, When Everybody Designs by Ezio Manzini

Teaching UX

Teaching classes in UX and Interaction Design at SFSU and for MPICT.org helped me reach deeper understandings of the field, how to communicate, and how to collaborate. Students have gone on to teach at community colleges as well as apply UX processes to major companies in the Bay Area.

See my lecture slides on Slideshare.