Fulfilled by Google

As part of an agency team, we were tasked with designing an internal service for administering a two-day delivery service that included customers, Google, and third parties. The service had to monitor the status of items and alert when problems arose.

Responsibilities

  • Facilitated kickoff and other workshops with client

  • Documented and visualize complex business processes (Internal Control Metrics, budget reporting, Standard Operating Procedures)

  • Visualized budget processes

  • Stayed nimble to address client priorities

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Building Forms Digitization Process for VA.gov

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Zerobase.io, Lead Designer