Launchpad, Reminders, Notes and the Dock in Mountain Lion

By now I'm used to new versions of OS X inserting the latest and greatest into the Dock. This time, the first boot of Mountain Lion populated my Dock (which is pinned to the side in its 2D glory, as it should be) with icons for Launchpad, Notes, and Reminders. As a result, there are more shiny objects, making the Dock objects I use for launching or switching apps even tinier and smaller to hit. So I tried dragging Launchpad out of the Dock, expecting it to vanish in a puff of virtual smoke. (I should note that this is an expectation that Mac OS X has taught me.) But no go. The Launchpad icon just rubber-banded back to the Dock. Same with Notes and Reminders.

Are we stuck with Dock spam? Well, no.

You can still click-and-hold (or right-click) on these Dock icons, navigate Options->Remove from Dock and there you go.

But... why is this the case? Why is Apple breaking behaviors they taught us? Is this a subtle signal that Launchpad will be the way of the future, and Apple is training us to rely on Launchpad? Is this another hint for iOS-ification conspiracy theorists?

What I Did Last Weekend (WSJ Data Transparency Edition)

I was lucky enough to attend the Wall Street Journal Data Transparency Weekend hosted at NYU and work with a fantastic team led by Prof. Ed Felten of Princeton (and the FTC). The project was very data-driven, so the UX work came at the very beginning and the very end: If our concern was surfacing privacy and surveillance issues to users, how can we build the needed database and then present the relevant information? Could we assign a letter grade to sites based on our desired criteria of third-party cookie use, adherence to Do Not Track requests, and allowing users to opt out? Looking at the user needs, we didn't want to provide a site or app that users had to visit separately, load a URL, see the results, and then decide whether to continue or not their everyday browsing and interactions. We realized we could build this as a browser extension; this would be unobtrusive but persistent, and could be hidden or exposed (we later added automated presentation of the site's "grade" in the extension icon, so users could immediately see the site's letter grade). This, we hypothesized, would more powerfully link the experience of visiting a site with knowledge of the site's privacy attitude. It was our hope that this would more likely spur user action based on a state of information, making our extension an effective sousveillance tool.

We crawled the top 500 Alexa sites on 4/14/12 and we logged all cookie downloads that resulted from those crawls. We performed three different crawls:

* first, with a clean-sate browser without any opt-out cookies or do not track requests * second, with the BeefTaco extension active (which downloads most opt-out cookies) * third, with the "Do Not Track" request option selected in the browser

We performed these different crawls to analyze if the sites honored opt out cookies and/or “Do Not Track” requests from the headers. Based on these crawls, we graded the top 500 Alexa sites and relevant third-party networks. Raw data from the crawls will be located at trackingcookie.info in the future for reference.

The resulting privacy grade (from A to F) for sites is based on what they do with their users' data. These grades reflect how well or how poorly that sites utilize their users' data.   We give stellar grades to first-party sites that: • do not allow a large amount of third-party networks to be called on their site (and do not let a lot of third-party networks to download tracking cookies on the visitor's browser) • honor both “opt-out” cookies and “do not track” requests

We give poor grades to first-party sites that: • call a lot of third-party networks and then those third-party networks download multiple tracking cookies on the user's browser • call third-party networks which have poor quality scores themselves (because the third parties do not allow for cookie opt out or do not honor "Do Not Track" requests) • continue to track users online behavior even after the users opt-out of online tracking through the use of “opt-out” cookies • continue to track users online behavior if the user turns on the “Do Not Track” option in their browsers

The current iteration of the extension presents this data in a three-pane column view. The left column shows the first-party site name, favicon, Yes/No to the presence of third-party cookies, and a graphic summing up the grade for the first-party site. The center column lists the names and companies of the third-parties (if any): even if users aren't interested in seeing details, a quick glance gives visual indication whether there are any, a few, or many. More advances users can click on any name listed in the center column to progressively reveal more data about each third-party, including details how it scored on our grading criteria. And, as said above, non-technical users can still see, even with the extension hidden, the letter grade as highlighted in the extension icon in the browser's status bar.

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More information and the download link for the current extension are available here and here.

We also sketched out future direction. We'd like to incorporate a subset of the Mozilla Collusion plug-in to replace the center column with a graphical representation of the discovered third parties that shows their scope and relationships. Users would still be able to progressively disclose or ignore details in the third column.

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What I Did Last Weekend (AngelHack Edition)

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Use cases, user interaction flows, icon and graphic design

My first-ever iPhone app icon!

And here's the video:

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First quick pass on map display wireframe

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Climatix grew out of a project begun by Robb Miller and Nick Orenstein at a green technology hack. The goal was to enable users to visualize, at a personal level, the vast but arcane data available about air pollution, power plant emissions, groundwater quality, as well the carbon footprint of facilities they may see every day. All this information is currently in open databases; it's there for the taking, but nearly impossible for the average person to make sense of. Security through obscurity, in a way.

The Climatix mobile app allows users concerned about environmental (policy, development, social justice, zoning, and health) issues to explore their world in a familiar and interactive way, seeing in real(ish) time the environmental and energy usage hot spots around them, or wherever they search. Not only can users use a familiar map interface, but Climatix's augmented reality (AR) interface, built on the Layar API, shows users these hot spots within the real world, and how to get to -- or avoid -- them.

Users can also add to the environmental data in a unique way. If a user sees a potential point of concern, whether it's a suspicious dump, a wasteful business, or leaking pipe, he or she can take and upload a photo to the Climatix app. This pins real-world experience to formerly abstract data and can teach all users of the Climatix app the cost of pollution, or uncover hidden sources of it.

This is a great tool for: individuals curious about their local environment, urban planners, local/state governments that want a better sense of where they need to focus their scarce resources, real estate developers, health researchers.

Most of what affects our lives and health -- air, energy waste, toxins -- is invisible. The Climatix app allows users to see this hidden world, and help uncover it further.

[Also on the project: Rico Mok and Evan Huang.]

See Climatix for more information.

Two Things You Want to Hear from Customer Service

Whether it's tech support for your computer, or HVAC, or a government agency, or your health insurance company: 1. Click click click. "Oh, I see what's going on."

2. "There, that should take care of it."

The first means that the company gives customer-facing personnel direct access to account info and the entire flow of decisions affecting it.

The second means that customer-facing personnel can actually make decisions and reach into the spaghetti of rules, regulations, and settings to fix something.

(My small ISP is a good example of both; Blue Shield is a bad example of both.)

#DigitalWe is Whee

Frankly, I just don't have enough exposure and experience to figure out when something is a workshop, a conference, or a meetup. They are all very cool, in that you get to see great work being done and learn a lot. It's just that the taxonomy is a bit arcane. In any case, I was lucky enough to attend last week's Digital We from the Social Apps Lab at CITRIS at UC Berkeley. There were fantastic presentations from a range of people within and across disciplines, all with a common interest in increasing people's participation in social causes and society. The participants ranged from a social scientist trying to come up with a "phylogeny of forms" of participation (I'll steal Alenda Chang's links to Kelty's works: “Birds of the Internet” and Two Bits: The Cultural Significance of Free Software) to undergraduates implementing a very Crowdmap-like tool for tracking and combating the spread of dengue fever (sorry, no direct link, but background here).

(You can see more updates by searching the Twitter hashtag #DigitalWe.)

Two notes -- one personal and one professional.

The professional is that one of the overarching themes of the day, sometimes stated explicitly, is that neither technology nor social science would be sufficient to save the day. Not only are both necessary, but both working together (sorry, those who dream of entirely computer-generated products) are needed for designing products, tools, processes that are efficient, effective, and engaging. Hearing this as an I School grad, it was very, very cool to hear that the way we were thinking about things there isn't totally off-base, or limited to our own little world.

The personal is that I would love to work in this sort of environment. Or this environment. So many of the skills we learned at the I School can be and are applied in these projects, though the sharing of expertise, research, and background is still far from transparent and frictionless. Researching how people think of doing things, what their actual problems are, and ways to help them naturally and engagingly make themselves and the world a better place. What can I say? I'm a sucker for the campfire rule.